How VoIP Cloud-based Phone Systems are improving Hybrid and WFH Work Output

The concept of work has taken on a whole new face. It can be said that employers and workers are realising how convenient and productive working from home (WFH) can be.

Every year, the number of remote employees grows. This is because everyone prefers flexible hours and the ability to work remotely over a daily 9-hour shift in an office. This results in less office space being rented by companies for office premises and employees spending less time in traffic.

Will this be the future of work?

Interaction between colleagues and networking is essential for ensuring long-term productivity and love for their roles in the organisation. This highlights the importance of maintaining an office presence in a company.

Finding a solution that would satisfy everyone was then sought, and the hybrid office environment was born.

The hybrid work environment can be called the best solution to provide a balance and introduce a form of normality back to the work environment.

However, some aspects need to be adjusted to each work environment. For example, staff scheduling and managers monitoring work output and productivity must be settled.

Luckily, with comprehensive communication tools and cloud technology, this is not a severe problem. Whether someone is working from the office, home, or abroad, they can communicate with team members, get updates on important and trivial office tasks, and report on current tasks.

Understanding WFH, Remote Work, and Cloud Computing

Cloud computing has changed traditional on-premise systems during the last 20 years. Private Branch Exchange (PBX), Enterprise Resource Planning (ERP), and other technologies are examples of cloud-based communication technologies that help ease work processes. Everything is now in the cloud. Before we go on, here are the definitions for remote work and cloud computing:

Remote work

Remote work refers to any task or occupation handled away from a central office premise. People frequently refer to this as “working from home,” hence the acronym WFH. Remote work might be full-time, part-time (pre-agreed number of days per week), or for a certain length of time.

Remote employees do their tasks in a more relaxed work setting. This helps save money on transport and allows for working in a much more comfortable environment. Also, employees with certain disabilities and diseases such as allergies and temporary injuries can potentially benefit from remote work.

Cloud computing

Cloud computing refers to accessing and processing data through the Internet rather than a local server or hard disk.

How VoIP Solutions Help Hybrid Office Configurations

One significant benefit of VoIP is its flexibility, particularly when compared to the conventional traditional landline phone service.

In 2022, a CareerBuilder study found that more than three in five (61%) of workers said they worked better remotely than in an office setting. Further, 21% of job seekers said the option for remote work was absolutely essential to them. Managing these staff might not seem easy, but a VoIP cloud phone system is probably the best option for this scenario.

Cloud phone solutions help remote workers get in touch with their peers in the office. As a result, communication between these staff is more efficient. This is critical for responding swiftly to consumer inquiries and closing sales.

Calls that need to be handled by specific staff (probably the same staff who initiated engagement with the client) can simply be transferred to the cloud, even when the specific staff is not on office premises.

According to a Remote Working & Personality Research study, remote workers “require more excitement and challenge than the usual worker, but are less inclined to seek feedback or demand acknowledgment.” Employers should provide remote workers with more complex tasks, feedback, and positive reinforcement. A cloud phone system is ideal for keeping track of all of these details.

Most VoIP systems do not necessitate the purchase of extra hardware, allowing customers to easily migrate from desk phones to desktop and smartphone apps. And, because VoIP solutions are often user-based, each subscription is connected to a single user who may use the platform from any location.

However, some businesses opt to buy specialist gear for their VoIP systems, such as headsets, speakerphones, or webcams. If your VoIP system is based on this type of gear, switching to a hybrid configuration will provide you with two common scenarios:

• You repurchase the equipment required for workers to use when working remotely. The existing gear will only be available for office usage. This is the simplest scenario, but it may be expensive.
• You enable your staff to bring their equipment when they work outside of the office. On the surface, this option appears to be less expensive. However, this could be more complex when it comes to remote staff cybersecurity.

Need Help with Your VoIP Cloud-based System? BrightSkye Is Here to Help

To get the best out of your VOIP cloud-based system, you can check out Elevate – a cloud-based communications platform that helps users share ideas and communicate smoothly.

Elevate is a product of BrightSkye, an IT service delivery company offering managed IT services in the UK. Contact us to book an appointment today.