There are over 11,000 Managed Service Providers (MSPs) in the UK. With so many options available, how do you go about finding the perfect fit for your Glasgow-based business? This comprehensive guide will walk you through the essential factors to consider when choosing an MSP, ensuring you make an informed decision that benefits your company in the long run.

MSPs: Your Digital Allies

Before diving into the selection process, let’s recap what exactly an MSP does. You may be familiar with IT support of the in-house variety—likely a two- to-three-person department for small businesses. An MSP is a third-party company that remotely manages a customer’s IT infrastructure and end-user systems. They offer a wide range of services, including:

• Network management and monitoring
• Cyber security
• Cloud computing services
• Data backup and recovery
• Help desk support
• IT consultancy and strategy

Where you might be limited in financing an in-house department, an MSP enables you to access a full-time IT team for a fraction of the cost (you can read more about the monetary benefits of managed services here).

By partnering with an MSP, Glasgow businesses can focus on their core operations while leaving the complexities of IT management to the experts. This not only saves time and resources, but also ensures that your IT infrastructure is always up-to-date, secure, and aligned with your goals.

Choosing an MSP: Key Factors for Glasgow Businesses to Consider

1. Comprehensive Service Offerings

First and foremost, when selecting IT support in Glasgow, consider the range of services an MSP provides. Though MSPs offer a variety of solutions, some might exclude a service that turns out to be vital for your specific needs. If customer calling is a priority for you, for example, you’ll need an MSP that offers telephony and VoIP support. And most (but not all) MSPs offer cyber security solutions, which are a non-negotiable for every business.

Key services to look for depend on your specific needs, but they might include:

• Proactive network monitoring and maintenance: An MSP that prevents problems instead of just putting out fires will significantly reduce the number of IT headaches you face.
• Cloud services and migration support: Another specialism that not every MSP has is ensuring you can migrate to the cloud without disruption, which is just as important (if not more so) than providing appropriate cloud programs.
• Business continuity and disaster recovery planning: No MSP can entirely eradicate the possibility of cyber-attacks or natural events causing IT incidents. They can, however, ensure you recover quickly and efficiently, with secure, recoverable data and systems.
• 24/7 help desk support: The essence of IT support is still the ‘support’ part. Look for an MSP whose hours of operation match up with yours and whose ability to assist extends beyond 9-5.

An MSP with a comprehensive service portfolio can adapt to your changing needs as your business grows, providing scalable solutions that suit you to a ‘T’ now and continue to evolve with your company.

2. Local Presence and Understanding

While many MSPs offer remote services, having a local presence in Glasgow can be a significant advantage. An MSP with a physical office in the area is more likely to understand the unique challenges and opportunities faced by the city’s businesses. They can provide faster on-site support when needed and have a better grasp of local regulations and business practices.

When searching for an MSP for Glasgow businesses, prioritise providers who demonstrate a strong understanding of the local business landscape and have experience working with companies similar to yours (in size and industry).

3. Strong Security Focus

In an era of increasing cyber threats, security should be a top priority when finding an MSP. Look for providers that offer comprehensive security services, including:

• Layered network and end-user protections
• Endpoint detection and response
• Regular security audits and patch management
• Employee security awareness training

Additionally, enquire about the MSP’s own security practices. A reputable provider should have robust internal security measures to protect their clients’ data and systems.

4. Proven Track Record and References

As far as IT support in Glasgow goes, experience matters. Look for MSPs with a proven track record of success, and don’t hesitate to ask for references that demonstrate their ability to deliver results.

Reading online reviews and testimonials can also provide valuable insights into an MSP’s performance and customer satisfaction levels. Pay attention to how they handle challenges and whether they consistently meet their service level agreements (SLAs).

5. Competitive and Transparent Pricing

While cost shouldn’t be the only factor in choosing an MSP, it’s certainly an important consideration. Look for providers that offer:

• Transparent pricing models with no hidden fees: You should know exactly what you’re paying for.
• Tiered pricing plans or customisable service packages: These allow you to choose the level of support that best fits your budget and requirements.
• Long-term value for money: A slightly higher-priced MSP that offers more comprehensive services and better support may provide better value in the long run by preventing costly downtime and security breaches.

Making Your Decision: Putting It All Together

Choosing the right MSP for your Glasgow business is a critical decision that can significantly impact your company’s efficiency, security, and growth potential. By considering the factors outlined above, you can narrow down your options and select the provider that best aligns with your business goals and values.

Remember to:

1. Clearly define your IT needs and objectives
2. Research and shortlist potential MSPs based on their services and local presence
3. Request detailed proposals and compare them carefully
4. Check references and speak to current clients if possible
5. Consider the long-term partnership potential, not just immediate needs

By taking a thoughtful and thorough approach to selecting an MSP, you’ll be well on your way to finding an IT partner that can help your Glasgow business thrive through technology.

BrightSkye – Cyber-Secure IT Solutions for Central Scotland’s Business Community

Here at BrightSkye, we’re on a mission to help businesses across Glasgow and Central Scotland reach new levels of success using the power of secure IT. We have over 35 years’ combined experience in IT and a reputation for reliability. Strategically located at the heart of the Central Belt, we’re ideally positioned to serve businesses across Glasgow, Lanarkshire, the Lothians, Edinburgh, and beyond.

With responsive IT support, expertly managed cyber security, and tailored solutions that leverage cutting-edge technologies, we’ll ensure your tech stack supports the seamless operation of your business. To discover what local IT support could do for you, get in touch or call us on 0141 212 2240.