Elevate by Brightskye
Elevate is a cloud-based unified communications and collaboration platform that enables users to be more mobile, more productive, and share ideas and content through a single system.
Set your business up for long-term success with the all-in-one communications platform that goes wherever you go.
Based in Glasgow, Brightskye work with businesses throughout Scotland and the UK. Contact us today to discuss how we can help your business with our industry leading products.
Cloud-based Phone | Video | Chat | Files | Contact Centre
With Elevate by Brightskye: Work securely, productively, and efficiently from anywhere while building stronger customer relationships
BUSINESS PHONE
Stay connected no matter where your office is. 90+ features, including HD voice & UK calling plan.
VIDEO CONFERENCING
Securely engage with your customers from wherever with 720p HD audio/ video, screen sharing, and interactive presentation tools.
TEAM CHAT
Break away from your inbox. Communicate with co-workers in real- time with individual and team chat.
FILE MANAGEMENT
Share and collaborate on files securely from any location. Full file management including real-time backup and restore.
Intuitive, informative, with industry-leading support
ADMINISTRATION
Sophisticated tools to onboard, customise, and manage users, services, and devices from a single easy-to-use portal.
ANALYTICS
Insights to inform administrator decisions. Gain insights on employee and system quality performance with real-time.
Power-certified technical support, with experts available via phone or chat.
SECURITY
Guard your calls and data with Elevate’s secure technology, industry compliancy standards, and privacy policies.
Features that maximise efficiency and control
AUTO ATTENDANT
Connect customers to the right person right away. Automatic greetings along with fast and efficient call routing based on your business hours.
HUNT GROUPS
Ensure customers reach your people quickly and efficiently. Route incoming calls to specific teams who share responsibility for answering them.
PRESENCE
Know the real-time working status of your teammates. Real-time notifications such as Available, Unavailable, Busy, and more.
INTEGRATIONS
Build greater efficiency into customer interactions. Integrate voice, video, messaging and contact center functionalities.
Elevate, the perfect complement to Microsoft Teams
POWERFUL PHONE SYSTEM
Seamlessly add award-winning cloud voice to Teams and get the features, reliability and flexibility your business needs.
INTEGRATION YOUR WAY
Works side-by-side with Teams or directly within the native Teams interface to complement your Teams communications experience.
ADVANCED FEATURES
Elevate includes the advanced features your business needs to ensure your customers can communicate with your company however and whenever they need.
TRUSTED MICROSOFT PARTNER
Intermedia is the only Unified Communications provider who offers and supports a full range of Microsoft services.
Benefits of moving to the cloud:
· Highly Reliable
· Simplified Scaling & Management
· Lower Cost
· Business Continuity
· Increased Productivity & Collaboration
Wherever work takes you, a better way to communicate needs to come, too.
With Elevate from Brightskye, a full office communications suite goes wherever you go.
Elevate Desktop App
The Elevate desktop app acts like a remote control for the user’s associated desk phone, empowering employees to be more effective and efficient with call management.
· Place, park, and transfer calls with just a click or two
· Call Flip feature moves active desk phone calls to the caller’s mobile devices
· On-screen indicator lets you know if your contacts phone is busy, before you call
· Call history for the last 90 days, includes the contact name, date, and time they called
Elevate Mobile App
The Elevate mobile app enables a mobile device to become a communications endpoint for the Elevate service. Employees can now call or receive calls through the corporate phone system and utilise enterprise-level calling features, no matter where they are.
· All the most important features of your desk phone, right on your mobile device
· Call Flip sends calls directly to your desk phone – without disconnecting your call.
· Rings your desk and mobile phone simultaneously – no more missed calls
· Includes voicemail transcription, as well as on-screen voicemail management
Video Conferencing & Screen Sharing
Elevate includes Online Meeting, an easy-to use, reliable video collaboration tool. Includes:
· HD video conferencing eliminates unnecessary travel and empowers teams with remote members to be more productive.
· Screen sharing. The computer desktop can be shared with team members in real-time, improving collaboration and speed of decision making.
· Includes a conference dial-in number, and custom URLs for meetings.
File Sharing & Security
File sync and share with backup for desktops, mobile devices, and file servers.
The Elevate mobile app enables a mobile device to become a communications endpoint for the Elevate service. Employees can now call or receive calls through the corporate phone system and utilise enterprise-level calling features, no matter where they are.
· All the most important features of your desk phone, right on your mobile device
· Call Flip sends calls directly to your desk phone – without disconnecting your call.
· Rings your desk and mobile phone simultaneously – no more missed calls
· Includes voicemail transcription, as well as on-screen voicemail management
Legacy Telephone Systems are Expensive
Traditional telephone systems are often a cost-drain. Not only is installation complex, but you’ll likely end up paying for telephone lines that aren’t used. This adds unnecessary costs to your business.
Legacy Systems Have a Clunky Customer Experience
Legacy telephone systems lack the feature-rich functionality of newer cloud-based alternatives.
Customers today expect a premium, seamless experience from every business they interact with. You need to ensure your telephone experience doesn’t dampen customer service levels.
How BrightSkye Can Help Your Organisation
We can help your charity or business to unlock the potential of cloud-based telephony. With our support, you’ll discover new cost efficiencies, improve the employee experience and deliver enhanced customer experiences.
We have deep knowledge and expertise in installing cloud-based telephony systems and are proud to partner with the market-leading TelcoSwitch.
We’ll revolutionise your business phone system from end-to-end: from delivering the necessary hardware to deployment to hosting and management.
Seamless Integration
Our cloud-based telephone systems are quick and straightforward to deploy. They also effortlessly integrate with your business’ go-to applications, like Microsoft Teams, Salesforce, ZenDesk, and more.
Discover New Features
Cloud-based telephone systems are packed with features that enhance the employee and customer experience. Click-to-dial, for example, allows your employees to make a call with just one click, while Screen Pop functions arm your employees with the details they need to differentiate the customer experience.
Other excellent features include call recording, hold music functionality, instant messaging, and group messaging.
Boost Resilience
A cloud-hosted solution offers unparalleled availability, so you stay connected no matter what.
In the event of a disaster, you will be able to automatically receive calls on your mobile, home phone, or at an alternative office or site.
Enable Employee Mobility and Scalability
Cloud-based telephony is limitless. If you need to scale your resources up or down, we can easily add bandwidth to your plan. Plus, the system will enable your employees to take calls wherever they are, across their devices.